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How to Order
When you find something you'd like,
press 'Add to Cart'. You'll be taken to a check out page that shows all
the items you've ordered, shipping fees and sales tax if applicable. To
continue shopping, press 'Continue Shopping'. We accept money orders, personal checks (may
delay shipment) major credit cards & PayPal.
Contact Us
Shipping Outside the Continental US
Orders placed from outside the Continental US will have
shipping fees based upon size, weight and your location. Please
email with items to be purchased and your
address to check the rates.
International customers are
responsible for any customs, duties, taxes, and other charges imposed on the
shipment. If the shipment is unclaimed or returned to spotandfriends.com for any
reason, the customer will be charged for any of the above charges imposed on us
resulting from the unclaimed or returned package plus the original shipping
costs.
Expedited Shipping
spotandfriends.com ships most orders via USPS, FedEx or UPS.
If you want expedited delivery (overnight or 2 day), spotandfriends.com will ship via
Priority Mail (the Post Office doesn't guarantee from our location), FedEx Air
or UPS Overnight. You will be charged the actual shipping cost for expedited
delivery. Orders for expedited delivery must be placed by 10:00 AM Central Time
and are dependent on the product being in stock.
Order Cancellations & Changes
You may cancel, change or correct an
order for stock merchandise before the order ships. If an order for stock
merchandise has shipped out you are subject to our standard returns and exchange
policy if you chose to return it. You are responsible for the shipping
charges to return an item.
Returns - Exchanges - Defects
spotandfriends.com reserves the right to
inspect any claims of damaged or defective goods prior to replacement, exchange
or credit. Manufacturers warranty or guarantee shall apply to all products. We
inspect all products to help eliminate shipment of defective goods. Our standard
return policy, as outlined below, shall govern any defect return together with
our right of inspection and final determination of a product's defect.
Merchandise which has been used and determined by us to be defective is limited
to and will be replaced with a like or a similar item if within the 15 day
policy period. Wind or adverse weather damage is not a product defect.
All items must be postmarked within
15 days. Return the items and a letter including why your are returning
it, if you want a credit or exchange, your name, email and shipping address and
the date the item was received to:
spotandfriends.com
C/O The Porch Swing
809 Broadway
Marysville, KS 66508
Returned items are subject to a 10% restocking fee. This fee will be deducted
from your refund. If the item is being returned due to a defect or our
error, there is not restocking fee. We make every effort to accurately display
the colors of an item. However differences in monitors may cause color
variations. Items returned due to color variation are subject to the restocking
fee.
Items returned for credit between 16 and 30 days from purchase are subject to a
20% restocking fee. Items returned without complete original, undamaged
packaging are subject to a 40% restocking fee. No refunds will be given on items
returned after 30 days. Shipping will be charged on exchanged items. The maximum
return shipping paid on an item returned due to a defect or our error is equal
to the cost of our free shipping method.
Orders that are refused upon delivery, or marked "refused", "return to sender",
or "undeliverable", are subject to our standard restocking fee. Items that are
ship a second time due to incorrect address information provided on the order
will be assessed a fee equal to our shipping costs.
All sales are final on items that are from our Clearance section and special
orders.
Any credits due to customers will be made to the original credit card number
used, except if you are returning a gift. Allow 1-2 billing cycles for credits
to appear on your statement. Credits due to gift recipients are made in the
form of a gift voucher that can be used for future purchases. Credits
or refunds for orders that were paid by check or money order will be made in the
form of a gift voucher that can be used for future purchases. All credits or
refunds $10 and under will be given in the form of a gift voucher that can be
used for future purchases.
Wrong Item
Received
If you received the wrong item,
please
email us and we will make arrangements to get
the right item to you.
Wholesale Information
Sorry, but we don't wholesale.
Shipping Damage or Loss
If your order was damaged in
shipping save the original packaging.
Email us with details and we will take care of
it.
If your order is not received
email us and we will check on it. Note:
If you received a USPS Delivery Confirmation number it is not a tracking number,
and information is only updated once the package is delivered.
Privacy Policy
We care about your privacy, and
promise that we will only use your information responsibly. We will never
release your personal information to any other unrelated
parties. Customers who subscribe to any of our email list will only
receive email about products, and specials from spotandfriends.com and it's
sister sites. To be removed from our email list, simply send an email to
mary@spotandfriends.com
with 'REMOVE' in the subject line. Please allow 2 weeks to be removed.
This privacy notice discloses the privacy practices for
www.spotandfriends.com. This privacy notice applies solely to
information collected by this web site. It will notify you of the following:
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What personally identifiable information is
collected from you through the web site, how it is used and with
whom it may be shared.
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What choices are available to you regarding the use
of your data.
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The security procedures in place to protect the
misuse of your information.
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How you can correct any inaccuracies in the
information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We
only have access to/collect information that you voluntarily give us via
email or other direct contact from you. We will not sell or rent this
information to anyone.
We will use your information to respond to you,
regarding the reason you contacted us. We will not share your
information with any third party outside of our organization, other than
as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via
email in the future to tell you about specials, new products or
services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do
the following at any time by contacting us via the email address or
phone number given on our website:
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See what data we have about you, if any.
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Change/correct any data we have about you.
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Have us delete any data we have about you.
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Express any concern you have about our use of
your data.
Security
We take precautions to protect your information. When you submit
sensitive information via the website, your information is protected
both online and offline.
Wherever we collect sensitive information (such as
credit card data), that information is encrypted and transmitted to us
in a secure way. You can verify this by looking for a closed lock icon
at the bottom of your web browser, or looking for "https" at the
beginning of the address of the web page.
While we use encryption to protect sensitive
information transmitted online, we also protect your information
offline. Only employees who need the information to perform a specific
job (for example, billing or customer service) are granted access to
personally identifiable information. The computers/servers in which we
store personally identifiable information are kept in a secure
environment.
If you feel that we are not abiding by this
privacy policy, you should contact us immediately via telephone at
877-flags-07 or mary@spotandfriends.com.
Security
Information entered online when
finalizing your order is encrypted using SSL technology. You will notice either
a "padlock" or "key" during the final checkout process when asked to enter your
name, address, and credit card number. If you'd rather, you can place your
order via email or phone. Call 785-562-9822.
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